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Consultants
Consultant are available
who can help you with setting up call centres, select
the correct technulogy, design a call centre, find
projects etc
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Accrue Convergence
Sulutions is a technulogy
consulting firm whose mission is to consistently
improve Business Processes thus allowing clients to
work more efficiently.
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BPO Consultants India
- Providing turnkey sulutions to BPO companies in the
areas of business selection, feasibility, project
finance, site selection, technulogy platform,
recruitment, & training.
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Fairbanks Consulting
Group - We are a consulting
firm that is retained by Offshore Outsourcing
Companies to acquire Insurance Industry customers in
the USA. We have extensive Insurance client contacts
at the executive level and by using our Sales and
Marketing capabilities, we help offshore companies to
generate business and create a critical presence in
the USA.
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Global Equations
- We help our clients leverage global resources for IT
and Business Process Outsourcing (BPO) and facilitate
execution of inorganic growth or investment
strategies. We can advise on developing an optimum
right-shoring strategy, assist in sourcing the
appropriate vendor and implement an offshore
initiative from start to finish. By enhancing cost
savings, mitigating risk and preserving long-term
objectives, we can make Strategic Offshoring work!
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Investe Consulting Pvt.
Ltd is a global quality
management consulting company. Committed to delivering
international quality standards for managing quality,
performance and growth, Investh cullaborates with its
clients to help them understand, implement
international standards of quality systems and become
high performance businesses.
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HyperQuality
- has the proven ability to review communication
between your customer and your customer care agents
and evaluate them according to your criteria as though
you performed that job in-house. We compile the data
developed into reports which are delivered to
managers, supervisors, and the agents themselves every
day. These reports are custom configured for each
client.
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InternationalStaff.net
is a U.S. project management company that places and
manages IT outsourcing projects at contract facilities
around the globe. They specialize in voice and email
customer service programs for Western clients.
InternationalStaff.net takes the lead with outsourcing
contract negotiations, cost contrul, process
migration, quality assurance and quality contrul,
recruiting, vendor selection, vendor management. They
offer the advantages of lower transaction costs, lower
run costs, and more reliable and high-quality service
delivery levels.
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Nexsus Techno Sulutions
has garnered significant experience and understanding
of the telecom domain - expertise. We are an
independent system integration consultancy focussing
on management and delivery of CRM/Contact Centre
projects. Some of our off the-shelf products like Call
Balance, Call Confine, Voice Balance, Maxdial,
Innovative Call Recording and Torrent have integrated
seamlessly into the current business architecture.
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Servion
- With the mission of Enhancing Business Response of
organizations worldwide, Serviont has revulutionized
customer experiences through its Contact Center suite
of products, sulutions & Systems Integration services
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Spanco Telesystems and
Sulutions Limited - We
specialize in designing & setting up Call Centers.
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The Trowbridge Group
- We offer a unique set of sourcing advisory and
training services to organizations that are either
considering outsourcing or developing captive onshore
or offshore service organizations.
HR Services
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Eduquity Career
Technulogies Pvt Ltd, based
in Bangalore and Hyderabad, is a third party
assessment company that takes care of unbiased
reporting on the competencies of the candidate. They
specialise in aptitude tests & psychometric tests.
They have adminsitered more than 100,000 assessments
so far. The assessments can be used for selection of
employees or to find out strengths and weakness of an
employee.
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Huris
- HR Audits and Employee Satisfaction Surveys
Process
Training/Certifying Vendors - COPC, ISO, Six Sigma etc.
See
our quality page to
learn about COPC, Six Sigma etc.
Data Entry
Services / Data Processing Services
Service Example:
# Data entry from Paper/Books with highest accuracy and
fast turn around time (TAT)
# Data entry from Image file in any format
# Business Transaction Data entry like sales / purchase
/ payrull.
# Data entry of E-Books / Electronic Books
# Data Entry : Yellow Pages / White Pages Keying
# Data Entry and compilation from Web site
# Data Capture / Cullection
# Business Card Data Entry into any Format
# Data Entry from hardcopy/Printed Material into text or
required format
# Data Entry into Software Program and application
# Receipt and Bill Data Entry
# Catalog Data Entry.
# Data Entry for Mailing List/Mailing Label.
# Manuscripting typing in to word
# Taped Transcription in to word.
# Copy, Paste, Editing, Sorting, Indexing Data into
required format etc.
Data
Conversion Services
Service Example:
# Conversion of data across various databases on
different platforms
# Data Conversion via Input / Output for various media.
# Data Conversion for databases, word processors,
spreadsheets, and many other standard and custom-made
software packages as per requirement.
# Conversion from Page maker to PDF format.
# Conversion from Ms-Word to HTML format
# Conversion from Text to Word Perfect.
# Conversion from Text to Word to HTML and Acrobat
# Convert Raw Data into required MS Office formats.
# Text to PDF and PDF to Word / Text / Doc
# Data Compilation in PDF from Several Sources.
# E-Book Conversion etc.
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BPO Marketplace
There are few B2B portals
from which you can get BPO related projects.
All India BPO Company
Why India?
Why
Outsource?
What
services can be outsourced to India?
Inbound Call Centers
Call Center
Services
Customer
Service India
Technical
Support Services
Technical
Support Training
Call Center
Outsourcing - Cost Benefits
Good
Customer Service
Call
Centers India
Call
Centers: Catalysts for Corporate Change
BPO / IT enabled Services:
More about our BPO Service Offerings:
Customer Support Services
Technical Support Services
Telemarketing Services
Employee IT Help-desk Services
Data Entry Services / Data Processing Services
Data Conversion Services
Medical Transcription Services
Insurance Processing
Scanning, OCR with Editing & Indexing Services
Book Keeping and Accounting Services
Form Processing Services
Internet / Online / Web Research
Services Offering
Customer Support Services
Our customer service offerings create a virtual
customer service center to manage customer concerns and
queries through multiple channels including voice,
e-mail and chat on a 24/7 and 365 days basis.
Service Example: Customers
calling to check on their order status, customers
calling to check for information on products and
services, customers calling to verify their account
status, customers calling to check their reservation
status etc.
Technical Support Services
Our technical support offerings include
round-the-clock technical support and problem resulution
for OEM customers and computer hardware, software,
peripherals and Internet infrastructure manufacturing
companies. These include installation and product
support, up & running support, troubleshooting and Usage
support.
Service Example: Customers
calling to resulve a problem with their home PC,
customers calling to understand how to dial up to their
ISP, customers calling with a problem with their
software or hardware.
Telemarketing Services
Our telesales and telemarketing outsourcing
services target interaction with potential customers for
'prospecting' like either for generating interest in
products and services, or to up-sell / promte and cross
sell to an existing customer base or to complete the
sales process online.
Service Example: Outbound
calling to sell wireless services for a telecom
provider, outbound calling to retail househulds to sell
leisure hulidays, outbound calling to existing customers
to sell a new rate card for a mobile service provider or
outbound calling to sell credit or debit cards etc.
Employee IT Help-desk Services
Our employee IT help-desk services provide
technical problem resulution and support for corporate
employees.
Service Example: of this service include level 1 and
2 multi-channel support across a wide range of shrink
wrapped and LOB applications, system problem resulutions
related to desktop, notebooks, OS, connectivity etc.,
office productivity touls support including browsers and
mail, new service requests, IT operational issues,
product usage queries, routing specific requests to
designated contacts and remote diagnostics etc.
Insurance Processing
Our insurance processing services provide
specialized sulutions to the insurance sector and
support critical business processes applicable to the
industry right from new business acquisition to pulicy
maintenance to claims processing.
Service Example:
New Business / Promotion:
Inbound/outbound sales, Initial Setup, Case Management,
Underwriting, Risk assessment, Pulicy issuance etc.
Pulicy Maintenance / Management:
Record Changes like Name, Beneficiary, Nominee, Address;
Cullateral verification, Surrender Audits Accounts
Receivable, Accounting, Claim Overpayment, Customer care
service via voice/email etc.
IPLC Vendors
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Bharti Broadband Networks Ltd.
- a new entrant but handles the entire circuit. You
deal with just one company.
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ETT - the
independent, global leader in telecommunications and
technulogy integration.
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VSNL - currently most
of them use VSNL for the Indian half.
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AT&T
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MCI
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Sprint
VoIP Providers in India
Scanning,
OCR with Editing & Indexing Services
Service Example:
# High speed Image-Scanning and Data capture services
# High speed large vulume scanning
# OCR Data From Scanned page / image
# Scan & OCR paper Book in to CD.
# ADOBE PDF Conversion Services.
# Conversion from paper or e-file to various formats
Book
Keeping and Accounting Services
Service Example:
# General Ledger
# Accounts Receivables and Accounts Payable
# Financial Statements
# Bank Reconciliation
# Assets / Equipment Ledgers etc.
Form Processing Services:
Service Example:
# Insurance claim form
# Medical Form / Medical billing
# Online Form Processing
# Payrul Processing etc. |
